Policies

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MISSION STATEMENT

The Museum of Transology (MoT) mission is centred around three core pillars: heritage, community and trans museology.

HERITAGE The MoT is dedicated to collecting, preserving, interpreting, and disseminating trans, non-binary and intersex heritage to create a more inclusive and understanding society. Our mission is threefold:

1. We strive to ensure that trans, non-binary and intersex heritage is recognized, valued, and celebrated as an integral part of our shared history. By preserving and sharing the stories, experiences, and material culture of trans, non-binary and intersex communities, we aim to foster a greater appreciation for the rich and diverse tapestry of trans, non-binary and intersex pasts.
   
2. We seek to generate new knowledge and understanding about trans, non-binary and intersex communities in the present day. Through our collection, exhibitions, research, and archiving events, we aim to shed light on the contemporary experiences, challenges and triumphs of trans, non-binary and intersex life leading to better understandings of the trans, non-binary and intersex community today.
   
3. We are committed to empowering trans, non-binary and intersex communities to take an active role in shaping their future heritage narratives. By providing training, resources, and opportunities for trans, non-binary and intersex individuals to develop skills in collecting, preserving, interpreting, and disseminating their own histories, we aim to foster a stronger, more sustainable, and more representative trans, non-binary and intersex heritage sector for the future.

COMMUNITY The MoT is a community-driven initiative, created by and for transgender, non-binary, and intersex individuals. Our mission is centered around three key objectives:

1. We aim to provide a safe, respectful, and inclusive space for trans, non-binary and intersex object donors to share their personal stories and artifacts. By offering a dedicated archive that honors and preserves these contributions, we seek to foster a sense of belonging, validation, and pride among trans, non-binary and intersex individuals, ultimately contributing to improved mental health and overall wellbeing.
   
   
2. We strive to create meaningful opportunities for trans, non-binary and intersex volunteers to work collaboratively with their peers in a supportive and affirming environment. By facilitating connections, shared experiences, and skill-building among volunteers, we aim to cultivate a strong sense of community, friendship, and self-confidence within the trans, non-binary and intersex population.
   
   
3. We are committed to engaging trans, non-binary and intersex audiences through a diverse range of exhibitions, talks, workshops, and educational programs. By showcasing trans, non-binary and intersex art, history, and culture, and by creating spaces for dialogue, learning, and creative expression, we seek to nurture a positive and empowered sense of identity among trans, non-binary and intersex individuals and communities.

MUSEOLOGICAL PRACTICE The MoT is structured around creating and developing transgender museology. This mission is founded on two key goals:

1. We aim to initiate and cultivate transgender museology as a recognized and respected field of practice within the broader museum and cultural sector. By developing this specialized area of museology, we seek to address the historical underrepresentation and underserving of transgender communities in museums and cultural institutions.

1. Our practice of trans museology is informed through innovating and developing a grassroots community collecting leading to more ethical and more equitable museum practices that have a high standard of professional practice.

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COLLECTIONS POLICY

1. Purpose
   The Museum of Transology is dedicated to collecting, preserving, and exhibiting material culture that represent the history, culture, and experiences of transgender individuals. This collections policy outlines the principles and guidelines that govern the acquisition, care, and management of the museum's collections.
   
   
2. Scope of Collection
   The Museum of Transology collects material culture that relate to the transgender community, including but not limited to:

● Personal artifact and memorabilia

● Photographs and documents

● Artwork in any medium

● Clothing, accessories, and gender-affirming items

● Objects related to transgender activism, organizations, and events (for example flyers, placards, posters)

● Medical and scientific artifacts related to the individual's gender affirming care.

● Organic objects/samples (for example grass, sand, bird feathers)

Each donated item is accompanied with a handwritten brown label tag explaining the importance, relevance or significance of the object.

The scope of our collection is limited exclusively to physical, tangible objects. We do not actively seek out or accept into our collections any items that exist solely in digital or electronic form e.g. a GIF.

3. Inventory and Collection Process

At the time of donation the donor is required to fill in an Object Donation form.

Upon donation to the MoT, all objects undergo a documentation process. This includes capturing high-quality digital photographs of each item, recording precise measurements, and cataloging the objects in the museum's archival system.

Each object is given a unique identifier consisting of the year of acquisition, place of collection and a sequential number (e.g., MOT/2024/DUND/008).

The MoT staff provides training to Volunteer Archivists who are responsible for collecting and documenting inventory information for the museum's collection. These Volunteers work diligently to gather and organize data about each object, ensuring that the museum maintains a comprehensive and accurate inventory of its holdings

4. Collection Criteria and Process
The Museum of Transology collection consists entirely of community donated objects from individuals that self identify as transgender, nonbinary or intersex. The MoT does not in any way enforce what this means.

4.1 Language: The MoT recognises that language is deeply influenced by cultural, historical, and geographic contexts and that the terms used to describe transgender identities and experiences may vary widely across different communities and regions.

We acknowledge that the English language terms such as "transgender," "non-binary," or "gender non-conforming" are not universally used or embraced and may not fully encompass the diverse ways in which individuals understand and express their own gender identities.

We are committed to respecting and representing the self-identified terms and language preferred by our donors and the communities they represent. We encourage donors to share with us the specific words, phrases and concepts that most authentically reflect their lived experiences and cultural contexts.

4.2 No Restrictions: We believe in the power of sharing transgender stories without censorship. We do not place any restrictions on the content, message, or medium of donated physical objects, as long as they align with our mission of preserving and celebrating transgender, non binary and intersex histories.

4.3 Provenance: We kindly ask object donors to provide as much information as possible about an object's history and significance, but we understand that provenance may be limited or unknown for some community-donated items.

In line with our commitment to ethical and respectful collections practices, we have instituted a policy to ensure that objects of cultural significance are acquired in a manner that respects the rights and wishes of indigenous and First Nation communities.

If a prospective donor wishes to contribute an object that originates from a place, culture, or community to which they do not belong, particularly those items that hold significance for indigenous or First Nation peoples, we require express permission from the recognized representatives of the land upon which the object originated or the community to whom it is culturally tied.

This policy applies to all objects that fall under the jurisdiction of indigenous or First Nation lands, regardless of the current geographic location of the object or the individual offering the donation. We will work closely with prospective donors to facilitate dialogue with the appropriate representatives and to ensure that all acquisitions are conducted in a manner that prioritizes the sovereignty, cultural autonomy, and wishes of the indigenous or First Nation communities in question.

The MoT recognises that the right to grant permission for the stewardship of culturally significant objects ultimately resides with the indigenous or First Nation communities themselves. Should the express permission granted by indigenous or First Nation representatives be revoked at any point subsequent to the acquisition of an object, we are committed to the immediate repatriation of the item in question.

If the donor would like support from MoT staff with this process, we are happy to assist to the extent our resources permit.

In situations where the prospective donor is unable or unwilling to secure the necessary express permission from the recognized representatives of the indigenous or First Nation community to whom the object is culturally tied, we regret that we will be unable to proceed with the collection of the item.

We understand that this stance may disappoint some prospective donors who had hoped to contribute objects to our collection. However, we firmly believe that the principles of cultural sovereignty and respect must take precedence over the growth of our collection. We are committed to working only with donors who share these values and who are willing to engage in the necessary dialogue and consent-seeking process with indigenous and First Nation communities.

4.4 Ethical Considerations: While we aim to be as inclusive as possible, we do reserve the right to decline donations that raise significant ethical concerns, such as objects that could cause direct harm or violate the privacy of individuals.

4.5 Ongoing Relationships: We value the ongoing relationships with our donors and see them as integral partners in shaping our collection. We welcome continued engagement and are open to donors' input on how their objects are interpreted or displayed.

4.6 Priority Donation Areas: As a museum dedicated to preserving and sharing the rich history and material culture of transgender communities, we have identified the following priority areas for future collections:

1. Intersectional Transgender experiences: We actively seek objects that illuminate the diverse experiences of transgender, nonbinary and intersex individuals who identify as Black, Brown, Intersex, Disabled, or Older, as well as those who embody any number of these intersecting identities.
2. Early evidence of Trans, Non-Binary and Intersex lives: We have a strong interest in objects that provide insight into the long and often hidden history of transgender, non binary and intersex experiences in the past.

We believe that by focusing our collections development efforts on these priority areas, we can work towards building a more inclusive, representative, and socially just collection that honors the resilience, creativity, and contributions of transgender communities across time and space.

5. Collection Periods

Following the successful completion of our recent collecting initiative in partnership with the Art Fund and the National Heritage Lottery Fund for the TRANSCESTRY: 10 years of the Museum of Transology exhibition, which saw community donations from 15 locations across the United Kingdom and Ireland, we are currently not actively collecting donations.

Our current focus is on carefully archiving and displaying these new collections.

As we move forward with the vital work of preserving and sharing the remarkable objects entrusted to our care, we remain committed to the responsible stewardship of our collection and to the enrichment of the cultural life of our community.

In rare instances, we may still collect incredibly significant objects, but this is at the discretion of MoT Curator E-J Scott, on a case by case basis.

All future MoT collection periods will be advertised, well in advance, on our website and social media accounts.

6. Inventory and Digital Documentation

6.1 Inventory: The MoT uses a digital collections management system to store and manage object records.

Each object archived by the MoT has its digital description and keywords assigned by the donor who contributed it, ensuring that the donor retains agency in determining how their object will be publicly searchable within the archive.

To safeguard the privacy and anonymity of donors, the MoT adheres to a strict policy of omitting any personal or identifying details from the labeling and documentation of objects. This approach ensures that the focus remains on the historical and cultural significance of the items rather than on the individuals who contributed them.

6.2 Digital Storage: The MoT recognizes the importance of secure data storage and takes a multi-faceted approach to protect its digital records. The museum's collections database is stored using both cloud-based software and an external hard drive.

The cloud software provides a reliable, accessible, and regularly backed-up platform for data storage and retrieval. This allows authorized MoT team members to access the database remotely, facilitating collaboration and research efforts.

The MoT maintains a separate copy of the database on an external hard drive. This local backup ensures that the museum's data is protected against potential issues with the cloud service, such as outages or security breaches.

The MoT employs stringent access controls, ensuring that only authorized individuals can view, modify, or add to the collections database.

6.3 Database: As the MoT transitions into its archiving and display phase, we are committed to making our digital catalogue of the collection accessible to everyone through our website. This digital catalogue will be designed with user-friendly features, ensuring that it is both easily searchable and fully accessible to all visitors. By providing open access to our digital catalog, we aim to promote transparency, facilitate research, and engage a wider audience in exploring and understanding the rich history and diverse experiences represented within our collection.

7. Care and Conservation
The MoT is committed to upholding the highest standards of Collection Care and Conservation, as outlined by the Spectrum, UK Museum Collections Standard. Our collection is securely housed at the Bishopsgate Institute in London, UK, which ensures strict adherence to these standards on our behalf. When objects from our collection are displayed at other locations, such as Queer Britain, we work closely with these institutions to guarantee that they maintain the same rigorous standards of care and conservation. By consistently applying these best practices, we aim to preserve the integrity and longevity of our collection, ensuring that it remains accessible to future generations and continues to serve as a valuable resource for research, education, and cultural heritage.

8. Object Exhibitions

8.1 The MoT may exhibit objects in other institutions for exhibition, research, or educational purposes.

For this to happen the exhibiting institution must meet the MoT's standards for collection care and conservation standards.

These objects will be handled and displayed according to the MoT’s requirements.

When this process occurs, it will be accompanied by a written loan agreement detailing the terms and conditions (including but not limited to duration, cost, care, display and photography) of the loan as outlined by the Museum of Transology Loan Agreement Policy devised by MoT Registrar Claye Bowler.

8.2 In the event of damage to or theft of your donated item by an external party (for example a transphobic exhibition visitor), we will promptly notify you and keep you informed of any developments regarding your object's status.

9. Review and Revision
9.1. Regular review and update of the collections policy: The collections policy will be reviewed and updated by the museum's staff and board of directors every three years.

The policy may be amended more frequently in response to changing circumstances, new ethical considerations, or updates to professional standards.

9.2 Procedure for amending the policy: Proposed amendments to the collections policy will be reviewed and approved by the museum's collections committee and Board of Trustees.

9.3 Communication of changes to staff, stakeholders, and the public: Changes to the collections policy will be communicated to museum staff through training sessions and written updates. Stakeholders, including donors and partner institutions, will be notified of any significant changes to the policy. The updated collections policy will be made publicly available on the museum's website.

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VOLUNTEER POLICY

1. Introduction

The Museum of Transology is committed to creating meaningful and fulfilling opportunities for transgender, non-binary and intersex volunteers as an integral part of our community engagement efforts. We recognize the immense value that trans, non-binary and intersex individuals bring to our organization and strive to provide a welcoming, inclusive, and empowering environment for all volunteers.

By providing individuals with a closer understanding of our work and the collections, the museum supports the principle that ‘All those who work in and with museums should ensure that everyone has the opportunity for meaningful participation in the work of the museum’ (‘Code of Ethics for Museums’, Museums Association, 6th Edition 2016, section 1.7).

2. Definition of a Volunteer

2.1 The museum defines a volunteer as an individual who gives their time, energy and skills of their own free will, without financial reward of any kind, for the mutual benefit of the museum and themselves.

2.2 Volunteers are to understand that their role does not give them the status of a worker or employee in legal terms. Volunteers do not replace paid staff, but compliment their services.

2.3 The MoT primarily engages Volunteers aged 18 and over. Any Volunteer under the age of 18 must be supervised at all times by a DBS-cleared adult while working on-site or in person as part of Museum activities.

3. Purpose of this Policy
The purpose of this volunteer policy for the Museum of Transology (MoT) is to:

● Affirm the museum's commitment to actively involving transgender, non-binary and intersex volunteers in its operations, recognizing the unique value and perspectives they bring to the organization.

● Acknowledge the significant contributions transgender, non-binary and intersex volunteers make to the museum's mission of preserving, celebrating, and sharing transgender histories and experiences.

● Provide a foundation for expanding volunteer involvement and creating meaningful opportunities for trans, non-binary and intersex individuals to engage with the museum and its community.

● Offer comprehensive support, guidance, and direction to both staff and volunteers, ensuring a positive and mutually beneficial experience for all involved.

● Establish the values and standards of the MoT in its engagement with trans, non-binary and intersex volunteers, promoting inclusivity, respect, and empowerment.

● Ensure that decisions related to volunteer recruitment, selection, and management are made fairly and transparently, without discrimination or bias.

● Clarify the role and status of trans, non-binary and intersex volunteers within the organization, defining the boundaries between volunteer and staff responsibilities to foster a harmonious and collaborative working environment.

● Maintain the ongoing quality of both the volunteering opportunities provided by the MoT and the activities carried out by trans, non-binary and intersex volunteers, through regular feedback, evaluation, and improvement processes.

4. Volunteer Recruitment

4.1 The MoT actively seeks skilled and dedicated volunteers to support our mission and operations.

When the MoT identifies a need for volunteers with particular expertise or to assist with specific tasks, we create detailed and engaging call-out announcements. These announcements clearly outline the volunteer role, required skills or experience, and the expected time commitment. We also highlight how the volunteer opportunity aligns with our mission and the impact it will have on the trans, non-binary and intersex community.

In addition to being posted on our website, we actively promote volunteer call-outs through our social media channels. By leveraging our digital presence, we can reach a broad and diverse audience of potential volunteers, including those who may not regularly visit our website.

Our social media posts about volunteer opportunities are designed to be eye-catching, informative, and shareable. We use engaging visuals, clear and concise language, and relevant hashtags to maximize the visibility and reach of our call-outs. We also encourage our followers to share these posts within their own networks, helping to expand our volunteer recruitment efforts even further.

To streamline the volunteer application process, our website and social media posts include links to online application forms or direct contact information for our Volunteer Coordinator. This ensures that interested individuals can quickly and easily express their interest in volunteering and provide the necessary information for our team to assess their suitability for the role.

4.2 Prospective volunteers who express an interest in the opportunities will be invited to chat with the Volunteer Coordinator to discuss the project and their interest in it.

5. Volunteer Roles

The Museum of Transology (MoT) is committed to providing a wide range of volunteer roles that cater to the diverse skills, interests, and experiences of the transgender, non-binary and intersex community. As our organization continues to grow and evolve, we are constantly seeking new ways to involve volunteers in our operations and create meaningful opportunities for engagement. Some examples of current and potential future volunteer roles include:

1. Digital Archivists

● Assist in cataloging, documenting, and preserving the museum's digital collections

● Support the digitization of physical artifacts, documents, and other materials

● Collaborate with staff to ensure the accurate and respectful representation of trans, non-binary and intersex narratives in digital archives

2. Exhibition Invigilators

● Provide a welcoming and informative presence in the museum's exhibition spaces

● Engage with visitors, answering questions and providing insights into the displayed objects and stories

● Monitor the safety and security of exhibitions, reporting any concerns to museum staff

3. Social Media Ambassadors

● Contribute to the development and implementation of the MoT's social media strategy

● Monitor and respond to comments and messages on the museum's social media platforms, fostering a sense of community and dialogue

4. Exhibition Installation and Maintenance Volunteers

● Assist with the physical installation of exhibitions, including but not limited to mounting objects, hanging artworks, and setting up display cases

● Contribute to the construction of exhibition elements, such as pedestals, shelves, and signage

● Help with the lighting and audio-visual setup for exhibitions, ensuring optimal visibility and accessibility

● Perform regular maintenance and upkeep of exhibition spaces, including cleaning, dusting, and minor repairs

6. Induction and Training

6.1 All volunteers will receive a general induction covering the nature and purpose of the organisation, housekeeping issues, Health and Safety, Safeguarding Policies and Procedures and our communication strategies, as well as the practicalities of the volunteer’s role. They will be asked to sign a Volunteer Intake Form at the end of their training as evidence of their attendance.

Volunteers are expected to comply with all the MoT policies while they are on its premises or undertaking any of their volunteering duties.

Volunteers will receive specific training to provide them with the information and skills necessary to perform their role. The training should be appropriate to the complexity of the role and the capabilities of the volunteer.

6.2 Upon completion of induction training, volunteers will be asked to sign a Volunteer Policy Acknowledgment Form. This form confirms participation in the training session and represents a mutual understanding between the volunteer and the organization. This agreement is a pledge of goodwill and mutual understanding, it is not a legally binding contract.

7. Expenses

The MoT is not able to pay expenses to volunteers, except on specific occasions at the discretion of E-J Scott, Museum of Transology Curator.

8. Supervision and support

The MoT is committed to ensuring that all volunteering experiences are meaningful, enjoyable, rewarding and safe. All volunteers are assigned a member of the MoT team as a point of contact during their time spent volunteering for the Museum.

Volunteers do not have the authority to represent themselves as spokespersons for the Museum, to make contracts for the Museum or make any other commitment on its behalf.

9. Volunteer Departure Notice

The Museum of Transology (MoT) understands that circumstances may change, and volunteers may need to end their relationship with the museum. In such cases, we kindly request that volunteers provide as much advance notice as possible regarding their last available date.

We appreciate the time, effort, and commitment that our volunteers dedicate to the MoT, and we value the contributions they make to our mission. By providing sufficient notice of departure, volunteers enable us to plan accordingly, ensure a smooth transition of responsibilities, and minimize any disruption to ongoing projects or initiatives.

10. Confidentiality

On occasion volunteers may become aware of confidential information about the MoT, its team, external partners or fellow volunteers. Volunteers should not disclose this information or use it for their own or another's benefit without the consent of the party concerned. This does not prevent disclosure once the information is in the public domain (unless it has been made public as a result of the volunteer's breach of confidentiality) or where the law permits or requires disclosure

11. Problem Solving

Although the MoT will make every effort to ensure the volunteer experience is positive and rewarding, we recognise that there are occasions when volunteers may wish to raise concerns. Volunteers have the right to raise any volunteering-related matter, for example regarding another volunteer, a member of the MoT team or their role. All these matters should be brought up first to the Volunteer Coordinator.

The Volunteer Coordinator will normally try to solve any problems informally, but if this is not possible the formal complaints system will come into operation.

12. Evaluation

At the end of a volunteer’s engagement with the museum they will be thanked for their contribution and invited to provide feedback about their experience to help improve the programme for future volunteers.

13. Volunteer Coordinator Contact Details

For any further enquiries or to discuss volunteering opportunities with the Museum of Transology contact our Volunteer Coordinator LoLo Noble at: lolo.noble.mot@gmail.com

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VOLUNTEER INTAKE FORM

The Museum of Transology (MoT) appreciates you volunteering with us and furthering our mission of promoting the understanding and celebration of transgender, nonbinary, and intersex lives. We recognize that your contributions are invaluable to the success of our programs, exhibitions, and community outreach efforts, and we want to ensure that you feel supported, valued, and empowered throughout your time with us. This agreement describes what you can expect from us and the standards of personal and professional conduct we expect from you.

From the MoT you can expect:

● To have clear and transparent information about what is and what is not expected of you.

● To be provided with comprehensive support, guidance, and direction for all volunteer roles, ensuring a positive and mutually beneficial experience for all involved.

● To attend Volunteer Training that in addition to covering the volunteer role also covers Health and Safety, Safeguarding Policies and Procedures and our communications strategies.

● To ensure that decisions related to volunteer recruitment, selection, and management are made fairly and transparently, without discrimination or bias.

● For us to do our best to provide opportunities for personal development and to attend appropriate events.

● A commitment to the ongoing quality of both the volunteering opportunities provided by the MoT and the activities carried out by trans, non-binary and intersex volunteers, through regular feedback, evaluation, and improvement processes.

What the MoT expects from you:

● To fulfil the volunteer tasks you have committed to or to notify us if you are unable to do so.

● To uphold the MoT’s mission and to the best of your abilities comply with organisational policies.

● To treat the MoT team, fellow volunteers, visitors, and community members with respect and kindness.

● To not disclose any confidential information about the MoT, its team, external partners or fellow volunteers that you may come into contact with, without express permissions from the party concerned.

We believe that by working together in a spirit of mutual respect, trust, and dedication, we can create a truly transformative and impactful volunteer experience that enriches both your own life and the lives of transgender, nonbinary and intersex community. We are so grateful to have you as a part of our community, and we look forward to supporting you and celebrating your contributions every step of the way.

With deepest appreciation,

The Museum of Transology Team

This agreement is a pledge of goodwill and mutual understanding, it is not a legally binding contract.

Agreed by: ……………………………

Signature: …………………………….

Date: ………………………………….

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HEALTH & SAFETY POLICY

The Museum of Transology recognizes and accepts its responsibilities and duties under the Health and Safety at Work Act (1974) and other relevant statutory provisions.

1. Responsibilities

The Museum of Transology is responsible for:

● Ensuring that the physical premises and infrastructure i.e. all mechanical and electrical equipment and associated services are fit for purpose and are inspected and maintained in accordance with statutory requirements.

● Coordinating/managing health and safety aspects in all public spaces.

● Maintaining statutory Health and Safety records relating to the building, mechanical and electrical equipment including safety systems i.e. fire and other emergency arrangements.

● Disseminating health and safety information to the MoT team and Volunteers working in the space.

MoT Volunteers are responsible for:

● Taking reasonable care for the health and safety of themselves and of others who may be adversely affected by their actions.

● Complying with safe systems of work or any other safety instruction that will safeguard them and other fellow Volunteers, visitors and other member of the MoT team.

● Reporting to the Volunteer Coordinator any defects in equipment systems, slip/trip hazards or systems of work.

● Making use, and taking proper and reasonable care, of protective/safety equipment, tools and equipment.

● Taking part in Health and Safety induction and training as required to fulfil the requirements of their Volunteer role.

2. Risk Assessment and Management

2.1 Regular risk assessments: The MoT will conduct regular risk assessments to identify potential hazards and evaluate the risks associated with its activities, exhibitions, and collections.

2.2 Hazard identification and control measures: Identified hazards will be prioritized based on their potential impact and likelihood, and appropriate control measures will be implemented to eliminate or minimize risks.

3. Mental Health and Well-being

3.1 Promoting a supportive and inclusive work environment

The Museum of Transology is committed to fostering a supportive and inclusive work environment that promotes the mental health and well-being of its staff, volunteers, and visitors.

The museum recognizes the unique challenges and stressors that transgender individuals may face and strives to create a safe, affirming, and understanding atmosphere.

Open communication and dialogue about mental health will be encouraged, and the museum will work to destigmatize discussions surrounding mental well-being.

3.2 Providing mental health resources and support services
The MoT will provide access to mental health resources and support services tailored to the specific needs of the transgender, non binary and intersex community.

The MoT will maintain a list of transgender-friendly mental health providers and crisis support hotlines, which will be made readily available to staff, volunteers, and visitors.

3.3 Addressing discrimination, harassment, and bullying
The MoT will not tolerate any form of discrimination or harassment of any form, based on gender identity, expression, or any other protected characteristic.

Clear policies and procedures will be established to prevent, identify, and address any instances of discrimination, harassment, or bullying.
All staff and Volunteers will receive regular training on diversity, inclusion, and anti-discrimination practices, with a specific focus on the challenges faced by the transgender community.
The MoT will provide a safe and confidential reporting mechanism for individuals to raise concerns or report incidents of discrimination, harassment, or bullying.
All reports will be taken seriously, investigated promptly, and addressed in accordance with the museum's policies

4. First Aid Provision

The MoT provides trained first aiders to treat workers, students and visitors who require such attention.

5. Workplace Safety

In the case of some Volunteers their workplace may be the Bishopsgate Institute, Brushfield Road, London UK or Lethaby Gallery, Central Saint Martins, 1 Granary Square, London UK.

5.1 Bishopsgate Institute

The Library and Researchers’ Area, Great Hall and Reception areas are all fully accessible on Ground Floor level.

There is access by lift or stairs to the Upper Hall on the First Floor, and to the Studio, Courtyard Room and Goss Room on the Lower Basement level.

5.1.1 Lift: Bishopsgate has a single lift located towards the rear of the building that accesses the Ground, Upper Basement and First Floor levels. The lift dimensions are: width 108 cm, depth 149 cm, height 198 cm.

In an emergency alarm activation, the lift will return from whichever floor it is at, to Ground Level and remain with its doors open until the all clear is given.

5.1.2 Fire exits from the building:

● At the front of the building into Bishopsgate (step free)

● At the rear of the building into Fort Street (one step to level access)

● At the side of the building, through our Duty Desk entrance to Brushfield Street (step free)

5.1.3 Evacuation chairs: Evacuation chairs are provided at the Upper Basement Level (for transit upwards) and First Floor Level (for transit downwards). A minimum of 2 people are required to assist an evacuation using the evacuation chairs. There are refuge spaces with voice communications panels by the lift on each floor.

5.1.4 Accessible parking: A limited number of parking spaces are available for Blue Badge holders outside Bishopsgate Institute on Brushfield Street.

5.1.5 Toilets and showers: The Bishopsgate Institute has wheelchair accessible toilets near the Front Entrance on the Ground Floor, First Floor and Basement Level. Some assistance may be required accessing the Basement Level toilet as there is a code on the door and the door is heavy to open. Please let us know if you require assistance.

There is also an accessible shower room with lockers on the Lower Basement Level.

There are no baby changing facilities on site.

5.1.6 Assistance dogs: The Bishopsgate Institute is very happy to admit trained assistance dogs and emotional support animals. We may ask to see their badge.

5.2 Lethaby Gallery

The route from the entrance of the Granary Building to the Lethaby Gallery and the Museum & Study Collection is level access and fully wheelchair accessible. The walk from the entrance of the building to the Gallery is around 50 metres.

There are disabled toilets in the reception area of the Granary Building.

5.2.1 Fire Evacuation: In the event of a fire, please leave immediately via the nearest emergency exit and gather on Granary Square, beyond the fountains. Evacuation chairs are available for all guests with access needs.

5.2.3 Parking for blue badge holders: There are no general parking facilities for the site, Lethaby Gallery offer space to blue badge holders in the following areas:

● In resident permit holder bays

● Shared-use permit holder bats

● Disabled bader holder bays (except those marked as a dedicated bay which are reserved for a specific disabled permit holder).

● Short-stay bays, for as long as needed.

● On single and double yellow lines (where there are no loading and waiting restrictions) for up to three house.The Blue Badge time clock card must also one displayed and set to your time of arrival. You must not park where the vehicle can cause any damage.

6. Exhibition and Collection Safety

6.1 Safe handling, storage, and display of transgender material culture objects: The museum

will develop and implement procedures for the safe handling, storage, and display of transgender material culture objects, taking into account their unique properties and conservation requirements.

6.2 Visitor safety and interaction with exhibits: Exhibits will be designed and installed with visitor safety in mind, and appropriate signage and barriers will be used to prevent accidents and incidents.

7. Accident Reporting

It is the duty of all Volunteers to report all accidents and near-miss incidents they are involved with, or witness to the Volunteer Coordinator or MoT team member that is present with you, following which details will be recorded on an incident report form. Some occurrences may require reporting to additional MoT team members, so prompt reporting is always essential.

8. Monitoring, Review, and Continuous Improvement

8.1 Regular review of health and safety performance: The museum will regularly review its health and safety performance, using key performance indicators and feedback from staff, volunteers, and visitors, to identify areas for improvement.

8.2 Updating policies and procedures based on lessons learned: The museum will update its health and safety policies and procedures based on lessons learned from incidents, near misses, and changes in legislation or best practice.

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SAFEGUARDING POLICY & PROCEDURE

1. Purpose and Aim of the Policy

The Museum of Transology is dedicated to providing an environment that values, respects and safeguards all children, young people and adults at risk, but especially transgender, non binary and intersex children, young people and adults at risk, in all of our activities. We believe that all people without exception have a human right to be protected from abuse of any kind regardless of age, gender, ethnicity, disability, sexuality, gender identity, beliefs or family make up.

We have a duty of care to protect and provide a safe environment for them by only engaging those in a supervisory capacity who have been properly checked i.e., DBS checked, prior to their being appointed (in either a paid or voluntary capacity), to work one to with children, young people and/or adults at risk. We also want to protect and support our staff and volunteers who work or come into contact with these groups.

The Museum of Transology aims to ensure that:

● Effective safeguarding rules are in place that are specific to MoT which works primarily with children, young people and adults at risk that identify as trans, non-binary and intersex and is therefore relevant to their needs, concerns and safety.

● Appropriate action is taken in a timely manner to safeguard and promote the welfare of children, young people and adults at risk.

● All staff and volunteers are aware of their responsibilities with respect to safeguarding.

● All staff and volunteers are properly inducted and trained in recognising and reporting safeguarding issues.

1.2 For the purposes of this policy children and young people are defined as those persons under the age of 18 years of age. This includes transgender, non binary and intersex children and young people.

1.3 Adults at risk of harm is a person over 18 years of age who is or may be in need of community care or health care services by reason of disability or illness, and who as a result of those needs, is or may be unable (or temporality unable) to take care of themselves or protect themselves against harm or exploitation.

1.4 This policy will apply to all MoT staff, contractors and volunteers and will be used to support their work with the MoT.

1.5 This policy applies to all MoT activities, whether conducted in-person or online. All individuals representing the MoT must adhere to this at any venue, including but not limited to:

● Bishopsgate Institute

● Lethaby Gallery at Central Saint Martins

● All satellite exhibition spaces

● Digital platforms and virtual events

● Community outreach programs

● Educational workshops

● Public programming events

1.6 It has been drafted in line with documentation available from the National Society for the Prevention of Cruelty to Children (NSPCC) and relevant Government legislation and guidance. It has also been drafted in line with adjacent organisations working in queer cultural heritage (Queer Britain, The Feminist Library, University of Leicester’s Research Centre for Museums and Galleries) and transgender charity support (Gendered Intelligence)

2. Definitions of Abuse

There are several different categories of abuse officially defined in government guidance and these are central to the child protection system. The different categories of abuse are defined as follows: (please note that the list below is not exhaustive)

● Neglect and Acts of Omission – the actual or likely persistent or significant neglect of a child, young person or adult at risk. The failure to protect a child, young person or adult at risk from exposure to any kind of danger, including cold and starvation.

● Physical – actual or likely deliberate physical injury to a child, young person or adult at risk, or wilful or neglectful failure to prevent physical injury or suffering to a child or adult at risk.

● Sexual – actual or likely sexual exploitation of a child, young person or an adult at risk. The involvement of children/adolescents in sexual activities.

● Emotional or Psychological – actual or likely persistent or significant emotional ill treatment or rejection, resulting in severe adverse effects on the emotional, physical and/or behavioural development of a child, young person or adult at risk.

● Bullying – a deliberate act that can take the form of verbal abuse (e.g. taunting, racist or homophobic remarks, shouting and screaming, name calling), physical abuse (e.g. hitting, kicking, theft), or emotional abuse (e.g. ignoring or isolating an individual).

● Financial or Material – such as theft, fraud or exploitation, pressure in connection with property or inheritance, misuse of property, possessions or benefits.

● Institutional - can occur in formal settings such as residential or nursing homes or hospitals or schools and is the mistreatment of people brought about by poor or inadequate care and poor practice that affects the whole setting.

● Organisational: an organisation's systems and processes, and/or management of these fail to safeguard people leaving them at risk of or causing them harm.

● Discriminatory - when someone picks on you or treats you unfairly because something about you is different. This can include unfair or less favourable treatment due to a person's race, gender, age, disability, religion, sexuality, appearance or cultural background.

● Domestic - violence or other abuse by one person against another in a domestic setting, such as in marriage or cohabitation

● Modern Slavery - encompasses slavery, human trafficking, forced labour and domestic servitude. Traffickers and slave masters use whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment.

● Online – Any type of abuse that happens on the internet. It can happen on any device that is connected to the web e.g. tablets, laptops, PCs and mobile phones. Examples of online abuse are: cyberbullying; emotional abuse; grooming; sexting; sexual abuse and sexual exploitation.

Alongside these standardised, governmental guidelines regarding abuse, the MoT recognize specific vulnerabilities and forms of abuse may occur in the context of transgender, non binary and intersex children, young people and adults at risk in the context of a transgender exhibition space. Some examples that we have thought of: (please note this list is not exhaustive)

Identity-Based Harassment

● Intentional misgendering or deadnaming may occur when someone deliberately uses the incorrect pronoun or gendered language to cause distress or invalidate a person’s gender identity. The persistence use of a transgender, non-binary or intersex child, young person or adult at risk’ former name (deadnaming) can be wielded as a tool of harassment and delegitimization, particularly in the exhibition space where personal histories may be discussed or disclosed.

● Visitors may express scepticism or opening mock various forms of gender expression or presentation, creating a hostile environment for transgender individuals engaging with exhibition content.

● Harmful commentary about medical transition status, whether assumed or known, can be used to undermine and distress other transgender, non-binary or intersex individuals.

Exhibition-Specific Vulnerabilities

● Visitors may attempt to photograph or film transgender, non-binary or intersex children, young people or adults at risk without their consent, particularly during educational programs or public events.

● Individuals may subject transgender, non-binary and intersex visitors to inappropriate and intrusive questioning about personal experiences related to exhibition content.

● There is a risk of visitors disclosing someone's transgender, non-binary or intersex status to others without consent, particularly in group visit situations.

● Exhibition content about transgender experiences may be deliberately misinterpreted or weaponized to justify discriminatory attitudes or behaviors.

Digital and Documentary Risks

● Photography or recording of transgender individuals may occur without consent and be shared online for harassment purposes.

● Information about who visits the exhibition may be documented and shared in ways that compromise visitor privacy and safety.

● Exhibition attendance might be used to out transgender, non-binary and intersex children, young people and adults at risk to their communities, workplaces, or educational institutions.

● Documentation of participation in exhibition events could be collected and misused to target individuals.

Family-Based Vulnerabilities

● Family members who do not accept or support a person's gender identity may compel them to attend the exhibition against their will.

● Exhibition content about transgender experiences may be used by unsupportive family members to invalidate or argue against a person's identity.

● Family members may actively prevent access to supportive resources or information available at the exhibition (for example our exhibition catalogue has a series of support group resources).

● Some family members may closely monitor or control how their transgender family member engages with exhibition content and other visitors.

Psychological and Emotional Impact

● Historical content about transgender, non binary and intersex experiences may trigger trauma responses in transgender, nonbinary and intersex children, young people and adults at risk who have experienced similar discrimination or violence.

● Anti-trans materials preserved, documented and displayed in the exhibition may cause significant distress when encountered. Transgender, non-binary and intersex children, young people and adults at risk may experience secondary trauma when engaging with documented histories of discrimination and violence against transgender people.

● Anxiety about how transgender, non binary and intersex people are represented in exhibition materials may create additional stress for transgender, non binary and intersex children, young people and adults at risk.

3. Policy Statement

The Museum of Transology believes everyone has a responsibility to promote the welfare of all children, young people and adults at risk, especially transgender, non binary and intersex children, young people and adults at risk, to provide an environment that values, respects and protects them while they are engaging with the Museum of Transology. It will:

3.1 Make sure that all children, young people and adults at risk have the same protection regardless of age, gender, ethnicity, disability, sexuality, gender identity, beliefs or family make up.

3.2 Recognise the additional needs of transgender, nonbinary and intersex children, young people and adults at risk especially those who are multiply marginalised (for example a Black transgender young person) and the complex barriers that may intersect for them.

3.3 Ensure all children, young people and adults at risk are treated with care, respect and dignity.

3.4 Ensure communication with children, young people and adults at risk is open and clear

3.5 Work in line with current legislation and ensure that the welfare and safety of the individual child, young person or adult at risk is paramount.

3.6 Take appropriate action to respond to issues of a child, young person and adult at risk, which occur whilst at Museum of Transology events, or involve its Trustees, staff, contractors and volunteers.

3.7 Maintain clear, concise and well maintained documentation of any concerns or actions that require intervention from anyone related to the Museum of Transology (trustee, staff, contractor or volunteer). This includes a written record of confidential information that will be kept securely by the Designated Safeguarding Lear and will be kept for as long as deemed necessary, in line with GDPR.

4. Designated Safeguarding Lead

The current safeguarding lead for the Museum of Transology is: E-J Scott.

While we all have a responsibility related to safeguarding, the DSL is responsible for:

● Overseeing the referral of cases of suspected abuse or allegations to social services, police or wider support networks.

● Providing advice and support to other staff on issues relating to safeguarding.

● Maintaining a proper record of any safeguarding referrals, complaints or concerns (even when that concern does not lead to a referral).

● Ensuring that the visitors to the Museum of Transology events and exhibitions are aware of the MoT’s Safeguarding Policy.

● Liaising with outside agencies such as local authorities, Police, social services or wider support networks if/when needed.

5. Recognising and Responding to Signs of Abuse

It is not the responsibility of the Museum of Transology volunteer or invigilator to deal with suspected abuse (unless there is immediate danger to the individual), but it is their responsibility to report concerns to the appropriate person. It is important that all MoT volunteers are aware of their responsibilities if a child, young person or adult is at risk of abuse.

5.1 If a Museum of Transology volunteer suspects abuse has taken place, either by observation or by what has been said to that individual, this triggers the following chain reaction:

5.1.1 A volunteer of the Museum of Transology is made aware of concerns about a child, young person or adult at risks welfare or safety.

5.1.2 If there is an immediate danger, the MoT volunteer calls the emergency services, then informs the Designated Safeguarding Lead. If E-J Scott is not in the gallery at that time, inform the MoT member of staff that is in the gallery with you.

5.1.3 MoT volunteer reports to/consults with the Designated Safeguarding Lead and completes the Safeguarding Incident Report form.

5.1.4 The Designated Safeguarding Lead makes a decision on an immediate referral to or consultation with the local child protection services or police, records actions taken/agreed upon.

6. Access to this Document

The Museum of Transology will ensure that all staff, contractors and volunteers have access to a copy of this policy as part of their induction process. It will also be made available on the website. A copy of the policy will be available for volunteers upon entry to the MoT exhibition.

Click to download

From 11 March 2025 to 11 May 2025, Lethaby Gallery at Central Saint Martins presents the exhibition TRANCESTRY, celebrating the Museum of Transology’s 10-year anniversary. Now the world’s biggest collection of objects and stories relating to trans, non-binary and intersex lives, this milestone exhibition will showcase over 1,000 objects donated by more than 1000 members of the community, right across the UK and Ireland.

At the heart of the Museum of Transology is a commitment to accessibility, ensuring that our planning process prioritizes the creation of an inclusive and engaging space for all visitors.

How to get to the Lethaby Gallery:

For detailed travel information and to play your journey, please visit the Transport for London website

● Buses: 10, 17, 30, 45, 59, 63, 73, 91, 205, 214, 259, 390, 476.

● Undround: The nearest Underground station is Kings Cross, from here take the Regents Canal exit. Turn right outside the exit to join Kings’ Boulevard, a pedestrian route going north. Cross over the road at the top of the Boulevard and you will see the Granary Building.

Accessing the building:

Full access and route guides to Central Saint Martins are available on AccessAble.

Entrances: All entrances to the Lethaby Gallery are at ground level with step-free access.

Fire Evacuation: In the event of a fire, Security and Front of House Staff will direct you to the meeting point. Evacuation chairs are available for all guests with access needs.

Parking for blue badge holders: There are no general parking facilities for the site, Lethaby Gallery offer space to blue badge holders in the following areas:

● In resident permit holder bays

● Shared-use permit holder bats

● Disabled badge holder bays (except those marked as a dedicated bay which are reserved for a specific disabled permit holder).

● Short-stay bays, for as long as needed.

● On single and double yellow lines (where there are no loading and waiting restrictions) for up to three house. The Blue Badge time clock card must also on displayed and set to your time of arrival. You must not park where the vehicle can cause any damage.

To find out more, please email our Facilities Managers, Daniel Bush d.bush@csm.arts.ac.uk and Jose De Sousa j.desousa@arts.ac.uk or telephone the Control Room on 020 7514 2222.

Access needs toilets: which are also gender-neutral, are available on all floors. The closest accessible toilets to the gallery are located through the double doors to the left of the gallery after you enter. Our volunteers and invigilators can direct you to them if helpful

Assistance Animals: The exhibition is happy to admit assistance dogs and emotional support animals.

Exhibition Accessibility:

Accessibility Aids at Entrance: There are a variety of accessibility aids readily available at the entrance, including ear defenders and ear plugs, fiddle toys, facemasks and sanitiser. Bags for visitors to carry these items throughout their visit will be provided.

Audio Captions and Touch Labels: There are community-voiced audio captions, sensory-touch-labels, and large print labels for 20 key objects in the exhibition.

Chestfeeding: You are welcome to chestfeed anywhere within the gallery, if you would prefer more privacy our invigilators will be happy to show you some options outside to the gallery.

Chill-Out Zone: This is a quiet, low-stimulation chill-out zone within the exhibition space where visitors can take a moment to relax, recharge, or regulate.

Exhibition Photography: Visitors are welcome to take photographs throughout the exhibition for personal, non-commercial use. However, we kindly ask that visitors be considerate when taking photos and refrain from including other visitors in the background of their shots without obtaining prior consent. This helps to ensure the comfort, privacy, and safety of all individuals exploring the gallery space.

Large Print Catalogue: There is a comprehensive large print catalogue that covers the entire collection available for all.

Mounting and Display: The exhibition incorporates low-mounted objects and protest placards throughout the gallery space.

Seating: The gallery offers a variety of seating options to accommodate diverse needs and preferences. These include:

● Soft, upholstered bean bags and hard seating types, primarily located in the central chill out/family space in the middle of the gallery and around two tables. All chairs have backs.

● A total of 10 designated seating spots.

● Additional seating can be provided if/as necessary to ensure all visitors have access to suitable seating options throughout their visit.

Sensory/Accessibility Map: A accessibility map of the gallery will be available to guide visitors through the space.

Subtitles: All films and video content presented in the exhibition include accurate and clear subtitles.

Sensitive Content: Please be aware that the exhibition contains sensitive content. To help visitors navigate the gallery space and plan their visit accordingly, sensitive content is clearly marked on the access map. Additionally, our volunteer invigilators are available throughout the exhibition to provide in-person assistance in identifying and navigating sensitive content areas, ensuring that all visitors can engage with the exhibition in a way that feels comfortable and safe for them.

Tactile Handling Box: The exhibition includes an interactive handling box containing replica objects that visitors are encouraged to touch and engage with.

Wheelchair Accessible: The exhibition space includes an obstacle-free path that is accessible for wheelchair users and visitors with mobility aids.

Review and Revision: The MoT values the feedback and experiences of all our attendees. As part of our commitment to continual improvement and creating an inclusive, accessible space for everyone, we encourage visitors to share their thoughts, suggestions, and concerns about the exhibition and its accessibility features. Such feedback will inform our future exhibition, workshop and accessibility tour plans.

Accessibility Weekend

The MoT is holding an Accessibility Weekend on Saturday, April 12th, and Sunday, April 13th, 2025. During this weekend, we will be offering accessible tours led by two experienced guides:

Saturday, April 12th:

12:30 PM - 1:30 PM: Accessible tour led by @ebonyroseblack

2:30 PM - 3:30 PM: Accessible tour led by @ebonyroseblack

Sunday, April 13th:

1:00PM - 2.00PM Accessible tour led by E-J Scott, Curator of the Museum of Transology

These tours are designed to provide a more accessible and inclusive experience, taking into account various accessibility needs.

Accessible Tours: Each of the accessible tours will be capped at 20 attendees.

BSL Interpretation: The accessible tours will be accompanied by a qualified British Sign Language (BSL) interpreter to provide clear and accurate interpretation for deaf and hard of hearing visitors.

Audio Descriptions: Detailed, engaging, and informative audio descriptions, focusing on visual details, cultural context, and personal narratives, of 20 significant objects from the exhibition that showcase diverse perspectives and experiences within the transgender, nonbinary and intersex community. Headphones will be provided by the MoT for this.

Touch Tours: As part of the accessible tours there will be organised sensory engagements with a handling box containing high-quality, durable, replica objects that represent key artworks or artifacts from the exhibition.

Crisis communication refers to the specific management of communication processes and messaging during a crisis or emergency situation. At the Museum of Transology, we understand that crisis communication is a critical aspect of managing our organization's response to unexpected negative events or emergencies that may intend to harm our institution, staff, or the public we serve.

Types of anti-trans crisis or situation may the MoT require a crisis communications strategy for:

1. Physical Violence

Hate crimes, assault or threats of violence targeting trans, non-binary and intersex individuals involved with the MoT or members of the public who are in attendance at an MoT event.

2. Verbal Harassment

Incidents of transphobic hate speech, slurs or aggressive confrontations directed at trans, non-binary and intersex individuals involved with the MoT or members of the public who are in attendance at an MoT event or exhibition.

3. Negative media campaigns/backlash

Negative, sensationalized or biased media coverage of the MoT’s activities, perpetuating harmless stereotypes and fuelling transphobic sentiment.

4. Negative heritage sector campaign

A conservative coalition of heritage and cultural organizations coordinating a campaign against the recognition and inclusion of transgender heritage, objects and experiences in museums, arguing it ‘erases’ or ‘distorts’ traditional narratives.

5. Online harassment and cyberbullying (public facing)

Hateful groups or individuals leaving comments, messages, threats targeting the MoT or its supporters on social media platforms, forums, websites or online events that our wider trans, non-binary and intersex public can see.

6. Online harassment and cyberbullying (private)

Hateful groups or individuals sending private messages, emails and other forms of closed communications to the MoT or MoT team members.

7. Targeted disinformation campaigns

A targeted campaign against the MoT mission and values, spreading rumours, falsehoods, misrepresenting facts and biased information aiming to incite fear or discrimination against us.

8. Doxxing

The malicious act of revealing private or identifying information about group members online, putting them at risk for harassment, discrimination or violence.

9. Vandalism and property damage (e.g. Lethaby Gallery or Bishopsgate)

Deliberate damage to the groups property, resources or venue such as graffiti, broken windows or destruction of materials or archive materials.

10. Event disruption

Protests, boycotts or interference aimed at disrupting MoT events, meetings, public programs.

The Museum of Transology policy is not to engage with transphobia in any capacity, whether this be in-person, online or our own social media platforms. Unfortunately due to the unpredictable nature of interactions there may be some instances where engaging in unavoidable.

Responding to Transphobic Attacks General Guidelines

The following guidance was informed by Global Action for Trans Equality (GATE) Crisis Communications ‘Turning the Tide: A ToolKit to Combat Anti-Gender Extremism’ (2025)

While our immediate reactions may be driven by strong emotions, it is essential to prioritize our proactive goals and values as a project dedicated to preserving, creating and celebrating transgender material culture.

1. PAUSE

When faced with an attack, it's natural to experience raw, volatile, and emotional reactions. It's important to share these feelings with your team and loved ones, but take a moment to pause before responding publicly. In most cases, external responses can wait several hours or even days, allowing your body and mind time to process any trauma response triggered by the incident.

2. ASSESS

Determining whether, how, where, when and to whom to respond is critically important and requires an assessment of key audiences (internal and external) and communication channels.

Whether - not all crises need, warrant or necessitate a response, risk assess this on a case-by-case basis.

How - online/in-person

Where - public/private communication, which communication channel

When - scale the urgency, is an immediate response needed or can response in a day/a week/a month.

Who - We have identified the MoT key audiences as:

- Object Donors

- MoT core team

- MoT volunteers

- Our funders & supports (National Heritage Lottery Fund, Bishopsgate Institute, CSM etc)

- trans, non-binary and intersex community

- Wider society

3. CONSIDER

Some audiences require a more considered response than others.

The aim is to tailor our communications to specific audience segments for optimal responses.

Public statements are not the only way in respond, and they are often not the most strategic way.

4. REMEMBER

When responding to bad actors in crisis communication situations, the bad actors are not our audience. Our focus is everyone else who are ‘strong allies’ who hold conflicting opinions on the topic of trans, non-binary and intersex inclusion.

MoT crisis communications is not for the ‘strongly opposed’ who are hateful and not moveable in their opposition to our mission.

MoT crisis communication is for the ‘strong allies’ to demonstrate our unequivocal stance on the right and necessity for trans, non-binary and intersex inclusion in heritage narratives in the paste, present and future.

MoT crisis communication is for the ‘Conflicted Middle’ whom are conflicted on issues of equality and may generally want to do the right thing, but fear-mongering and a lack of familiarity with trans, non-binary and intersex people leave them easily persuaded by oppositional rhetoric.

5. CONNECT & CONCLUDE

While it may be tempting to lash out in anger or name-call, such reactions are (unfortunately) mostly counterproductive and limit the effectiveness of our response to those in the ‘Conflicted Middle’ for whom this reply is actually too.

When the comment, question or outburst is asked in bad faith, answer it for the person who might be genuinely confused about what a gender affirmative stance on healthcare, schooling/sex education, sports means for themselves and their loved ones.

Engaging in factual debates with individuals who hold deeply entrenched anti-transgender views is unlikely to be a productive or effective strategy, as their opinions are often rooted in immutable beliefs rather than a willingness to consider evidence or alternative perspectives.

When we respond, prioritise the MoT mission statement, values and vision. Repeat, repeat, repeat. Message discipline is essential.

Crisis Communication Case Studies

Case Study 1:
Transphobic Comment: "The Museum of Transology is nothing more than a propaganda machine, pushing a dangerous agenda that threatens our society's moral fabric. By glorifying mental illness and encouraging the mutilation of healthy bodies, this museum is contributing to the destruction of traditional values and putting our children at risk. It's time for real museums to stand up against this pseudo-scientific nonsense and protect the integrity of our cultural institutions."

Crisis Communication Response:
The Museum of Transology is dedicated to preserving and sharing transgender history and culture, we are committed to promoting understanding, respect, and inclusion. We recognize that transgender identities are a valid and natural part of human diversity, supported by scientific evidence and the consensus of medical and scientific professionals.

Case Study 2:
Transphobic Comment: "I can't believe my tax dollars are being wasted on a 'transgender museum.' These people are just confused and need help, not validation. What's next, a museum for pedophiles? This is a slippery slope that will only lead to the normalization of all kinds of deviant behavior. I urge the government to cut funding for this so-called museum and invest in real education that upholds our traditional gender roles and family values."

Crisis Communication Response:
The Museum of Transology is dedicated to preserving and sharing transgender history and culture. Our museum is a vital educational resource that provides accurate, research-based information about transgender history, culture, and experiences. We are committed to fostering understanding and respect for all individuals, regardless of their gender identity. We are proud to serve as a platform for transgender voices and stories, and we will continue to work towards building a society where all individuals can live authentically and with dignity.

Case Study 3:
Transphobic Comment/Question: During a public event at the Museum of Transology, an attendee stands up and says, "I don't understand why we need a whole museum dedicated to this transgender nonsense. These people are just mentally ill and need therapy, not encouragement. How can you justify promoting this lifestyle to children and impressionable young people? It's irresponsible and goes against basic biology."

Crisis Communication Response: "Thank you for your question. I understand that transgender identities may be a new or unfamiliar concept for some people. However, I want to clarify that being transgender is not a mental illness or a 'lifestyle choice.' It is a deeply personal and innate aspect of a person's identity, which has been recognized and validated by medical and science professionals worldwide. Our museum's role is to provide an archive of community donated objects of the trans experience and to share the rich history and cultural contributions of transgender individuals. "

Case Study 4:

Transphobic Comment/Question: During a Q&A session at the Museum of Transology, an attendee asks, "I'm deeply concerned about the safety and privacy of women in single-sex spaces like bathrooms, changing rooms, and shelters. How can you support the idea of allowing men who claim to be women to access these spaces? Isn't this just a way for predatory men to infiltrate women's spaces and put them at risk? Why should women's hard-fought rights be sacrificed for the sake of a small minority?"

Crisis Communication Response: "Thank you for raising this concern. I think we have a shared concern about the safety of people in public washrooms. Research has consistently shown that allowing transgender people to access facilities that align with their gender identity does not increase safety risks or incidents of violence. In fact, forcing trans people, including transgender women to use washrooms that do not align, puts them at a significantly higher risk of harassment, assault, and discrimination. The fight for women's rights and the fight for transgender rights are not in opposition – they are both part of the larger struggle for gender equality and justice."

Click to download

CRISIS COMMUNICATIONS

Crisis communication refers to the specific management of communication processes and messaging during a crisis or emergency situation. At the Museum of Transology, we understand that crisis communication is a critical aspect of managing our organization's response to unexpected negative events or emergencies that may intend to harm our institution, staff, or the public we serve.

Types of anti-trans crisis or situation may the MoT require a crisis communications strategy for:

1. Physical Violence

Hate crimes, assault or threats of violence targeting trans, non-binary and intersex individuals involved with the MoT or members of the public who are in attendance at an MoT event.

2. Verbal Harassment

Incidents of transphobic hate speech, slurs or aggressive confrontations directed at trans, non-binary and intersex individuals involved with the MoT or members of the public who are in attendance at an MoT event or exhibition.

3. Negative media campaigns/backlash

Negative, sensationalized or biased media coverage of the MoT’s activities, perpetuating harmless stereotypes and fuelling transphobic sentiment.

4. Negative heritage sector campaign

A conservative coalition of heritage and cultural organizations coordinating a campaign against the recognition and inclusion of transgender heritage, objects and experiences in museums, arguing it ‘erases’ or ‘distorts’ traditional narratives.

5. Online harassment and cyberbullying (public facing)

Hateful groups or individuals leaving comments, messages, threats targeting the MoT or its supporters on social media platforms, forums, websites or online events that our wider trans, non-binary and intersex public can see.

6. Online harassment and cyberbullying (private)

Hateful groups or individuals sending private messages, emails and other forms of closed communications to the MoT or MoT team members.'

7. Targeted disinformation campaigns

A targeted campaign against the MoT mission and values, spreading rumours, falsehoods, misrepresenting facts and biased information aiming to incite fear or discrimination against us.

8. Doxxing

The malicious act of revealing private or identifying information about group members online, putting them at risk for harassment, discrimination or violence.

9. Vandalism and property damage (e.g. Lethaby Gallery or Bishopsgate)

Deliberate damage to the groups property, resources or venue such as graffiti, broken windows or destruction of materials or archive materials.

10. Event disruption

Protests, boycotts or interference aimed at disrupting MoT events, meetings, public programs.

The Museum of Transology policy is not to engage with transphobia in any capacity, whether this be in-person, online or our own social media platforms. Unfortunately due to the unpredictable nature of interactions there may be some instances where engaging in unavoidable.

Responding to Transphobic Attacks General Guidelines

The following guidance was informed by Global Action for Trans Equality (GATE) Crisis Communications ‘Turning the Tide: A ToolKit to Combat Anti-Gender Extremism’ (2025)

While our immediate reactions may be driven by strong emotions, it is essential to prioritize our proactive goals and values as a project dedicated to preserving, creating and celebrating transgender material culture.

1. PAUSE

When faced with an attack, it's natural to experience raw, volatile, and emotional reactions. It's important to share these feelings with your team and loved ones, but take a moment to pause before responding publicly. In most cases, external responses can wait several hours or even days, allowing your body and mind time to process any trauma response triggered by the incident.

2. ASSESS

Determining whether, how, where, when and to whom to respond is critically important and requires an assessment of key audiences (internal and external) and communication channels.

Whether - not all crises need, warrant or necessitate a response, risk assess this on a case-by-case basis.

How - online/in-person

Where - public/private communication, which communication channel

When - scale the urgency, is an immediate response needed or can response in a day/a week/a month.

Who - We have identified the MoT key audiences as:

- Object Donors

- MoT core team

- MoT volunteers

- Our funders & supports (National Heritage Lottery Fund, Bishopsgate Institute, CSM etc)

- trans, non-binary and intersex community

- Wider society

3. CONSIDER

Some audiences require a more considered response than others.

The aim is to tailor our communications to specific audience segments for optimal responses.

Public statements are not the only way in respond, and they are often not the most strategic way.

4. REMEMBER

When responding to bad actors in crisis communication situations, the bad actors are not our audience. Our focus is everyone else who are ‘strong allies’ who hold conflicting opinions on the topic of trans, non-binary and intersex inclusion.

MoT crisis communications is not for the ‘strongly opposed’ who are hateful and not moveable in their opposition to our mission.

MoT crisis communication is for the ‘strong allies’ to demonstrate our unequivocal stance on the right and necessity for trans, non-binary and intersex inclusion in heritage narratives in the paste, present and future.

MoT crisis communication is for the ‘Conflicted Middle’ whom are conflicted on issues of equality and may generally want to do the right thing, but fear-mongering and a lack of familiarity with trans, non-binary and intersex people leave them easily persuaded by oppositional rhetoric.

5. CONNECT & CONCLUDE

While it may be tempting to lash out in anger or name-call, such reactions are (unfortunately) mostly counterproductive and limit the effectiveness of our response to those in the ‘Conflicted Middle’ for whom this reply is actually too.

When the comment, question or outburst is asked in bad faith, answer it for the person who might be genuinely confused about what a gender affirmative stance on healthcare, schooling/sex education, sports means for themselves and their loved ones.

Engaging in factual debates with individuals who hold deeply entrenched anti-transgender views is unlikely to be a productive or effective strategy, as their opinions are often rooted in immutable beliefs rather than a willingness to consider evidence or alternative perspectives.

When we respond, prioritise the MoT mission statement, values and vision. Repeat, repeat, repeat. Message discipline is essential.

Crisis Communication Case Studies

Case Study 1:
Transphobic Comment: "The Museum of Transology is nothing more than a propaganda machine, pushing a dangerous agenda that threatens our society's moral fabric. By glorifying mental illness and encouraging the mutilation of healthy bodies, this museum is contributing to the destruction of traditional values and putting our children at risk. It's time for real museums to stand up against this pseudo-scientific nonsense and protect the integrity of our cultural institutions."

Crisis Communication Response:
The Museum of Transology is dedicated to preserving and sharing transgender history and culture, we are committed to promoting understanding, respect, and inclusion. We recognize that transgender identities are a valid and natural part of human diversity, supported by scientific evidence and the consensus of medical and scientific professionals.

Case Study 2:
Transphobic Comment: "I can't believe my tax dollars are being wasted on a 'transgender museum.' These people are just confused and need help, not validation. What's next, a museum for pedophiles? This is a slippery slope that will only lead to the normalization of all kinds of deviant behavior. I urge the government to cut funding for this so-called museum and invest in real education that upholds our traditional gender roles and family values."

Crisis Communication Response:
The Museum of Transology is dedicated to preserving and sharing transgender history and culture. Our museum is a vital educational resource that provides accurate, research-based information about transgender history, culture, and experiences. We are committed to fostering understanding and respect for all individuals, regardless of their gender identity. We are proud to serve as a platform for transgender voices and stories, and we will continue to work towards building a society where all individuals can live authentically and with dignity.

Case Study 3:
Transphobic Comment/Question: During a public event at the Museum of Transology, an attendee stands up and says, "I don't understand why we need a whole museum dedicated to this transgender nonsense. These people are just mentally ill and need therapy, not encouragement. How can you justify promoting this lifestyle to children and impressionable young people? It's irresponsible and goes against basic biology."

Crisis Communication Response: "Thank you for your question. I understand that transgender identities may be a new or unfamiliar concept for some people. However, I want to clarify that being transgender is not a mental illness or a 'lifestyle choice.' It is a deeply personal and innate aspect of a person's identity, which has been recognized and validated by medical and science professionals worldwide. Our museum's role is to provide an archive of community donated objects of the trans experience and to share the rich history and cultural contributions of transgender individuals. "

Case Study 4:

Transphobic Comment/Question: During a Q&A session at the Museum of Transology, an attendee asks, "I'm deeply concerned about the safety and privacy of women in single-sex spaces like bathrooms, changing rooms, and shelters. How can you support the idea of allowing men who claim to be women to access these spaces? Isn't this just a way for predatory men to infiltrate women's spaces and put them at risk? Why should women's hard-fought rights be sacrificed for the sake of a small minority?"

Crisis Communication Response: "Thank you for raising this concern. I think we have a shared concern about the safety of people in public washrooms. Research has consistently shown that allowing transgender people to access facilities that align with their gender identity does not increase safety risks or incidents of violence. In fact, forcing trans people, including transgender women to use washrooms that do not align, puts them at a significantly higher risk of harassment, assault, and discrimination. The fight for women's rights and the fight for transgender rights are not in opposition – they are both part of the larger struggle for gender equality and justice."